LIVE

LIVE

LIVE

💡
Want to have a great time watching the show? Let's start with the experience, how to get in, and what to expect in the show.

Performance viewing experience

  • Number of viewing devices
    • Only 1 device can watch at the same time.
  • Viewing device type
    • PC: Window, macOS
    • App : Android, IOS
    • Depending on the performance of your device, you may experience intermittent stuttering.
  • Viewing Network Requirements
    • For a smooth viewing experience, please connect to an environment with an internet speed of 20Mbps or higher.
    • Data usage may increase when using 3G/LTE/5G instead of Wi-Fi.
  • Viewing restrictions
    • A series devices such as Galaxy A31, A52, A90, etc. that do not have the latest software version (Live viewing may not be possible)
    • Overseas viewing (US, Japan) is possible, but we do not guarantee a smooth viewing experience.

How to enter the performance

  • You can enter through the Library App or PC website from approximately 10 minutes before the performance starts.
  • The live screen will be updated on the app or PC website with the opening of the stage approximately 10 minutes before the performance starts.
  • You can sign up for notifications in the app to be notified when the stage opens.

📱 App

Home → Top live screen in progress → 'Enter the show'

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💻 PC

Main page top live screen in progress → 'Admission'

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Support

  • This is a feature to support the artist.
  • The amount of support is known only to the artist, and the support message is publicly displayed to both other audiences and the artist.
  • For supports of 3,300 KRW (KST) or more, a message will also be displayed in the speech bubble above your character.
  • All support amounts are delivered after excluding in-app payment fees.
  • Depending on the performance, the support feature may not be available.

Character access

  • Audience members are welcome to enter as a character and watch the performance as they wish.**
  • To ensure a smooth streaming experience, we limit the number of characters to 60.
  • If you don't make the cutoff, you may still be able to enter as a character based on your waitlist.
  • Even if you are unable to enter as a character, you can still watch the live performance, chat, and support the artists.

⚠If you are having trouble watching the performance, please contact

1. If the black screen or stuttering persists.

  • Please exit from the live screen by Settings → 'Leave Stage' and re-enter.
  • If the problem occurs repeatedly, please exit the app completely and run it again.

2. If the performance video does not play

  • Depending on the mobile device you are using, there is a possibility that streaming may be limited.
  • You may have better results if you access the Lively website with a desktop computer browser (Chrome is recommended) and try to watch the performance.

3. Performance video is frequently interrupted.

  • You may need to check if your Wi-Fi or internet plan is fast enough.
  • Please make sure your internet speed is at least 20Mbps before watching.

4. The app is slow to respond.

  • Depending on your device specifications, the app may be slow to respond.
  • On mobile, please use Settings → 'Low spec mode' on the live screen. Characters are represented as 2D graphics instead of 3D graphics to reduce the burden on your device.

🚨If you are still having problems

  • Please leave an inquiry via Contact Us and the Lively team will respond quickly.
    • App : My → Contact us
    • PC : NotifyTalk icon in the lower right corner

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